Shipping Policy

1. Delivery Zones

We currently ship to the following regions:

• United Kingdom (mainland): England, Scotland, Wales
• Northern Ireland
• Channel Islands & Isle of Man
• Republic of Ireland
• Europe (selected countries)

[UPDATE WITH YOUR ACTUAL DELIVERY ZONES]

2. Estimated Delivery Times

• UK Standard Delivery: 3–5 business days
• UK Express Delivery: 1–2 business days
• Northern Ireland / Islands: 5–7 business days
• Republic of Ireland: 5–7 business days
• Europe: 7–14 business days

Please note: Delivery times are estimates and may vary during peak periods (e.g., Black Friday, Christmas).

3. Shipping Costs

• UK Standard: Free on orders over £30 / £3.99 for orders under £30
• UK Express: £5.99
• Republic of Ireland: £6.99
• Europe: From £9.99 (varies by destination)

[UPDATE WITH YOUR ACTUAL SHIPPING COSTS]

4. Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your delivery. You can also check your order status by logging into your account.

5. Delays & Lost Packages

Delays

If your order has not arrived within the estimated delivery timeframe, please:

1. Check the tracking information for updates
2. Wait an additional 2 business days (deliveries can sometimes be delayed)
3. Contact us if the order still has not arrived

Lost Packages

If your package is confirmed lost by the carrier, we will offer you the choice of:

• A full refund to your original payment method
• A replacement order shipped at no additional cost

6. Incorrect Address

Please ensure your delivery address is correct at the time of ordering. We are not responsible for orders delivered to incorrect addresses provided by the customer. Re-shipping charges may apply.

7. Contact Us

For shipping enquiries, contact us at [email protected] or via our Contact Page.